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What should I do if a breeder doesn't respond or answer my questions?

If a breeder doesn’t respond, follow up politely and then reach out to TellTail's support team.

Overview

Sometimes breeders may not reply right away — or at all. If this happens, you can politely follow up, then reach out to TellTail's support team. Remember, breeders manage their own communication, and TellTail can’t guarantee responses, but we can help you continue your puppy search.

Steps to Take

1. Be Patient

  • Breeders may be busy caring for puppies or reviewing multiple inquiries.
  • Allow a few days before sending a follow-up message.

2. Send a Follow-Up

  • Keep it polite and brief.
  • Mention that you were matched on TellTail and are still interested.

3. Know It’s Not Personal

  • A lack of response doesn’t reflect on you as a buyer.
  • Some breeders may not have availability or may be focused on other leads.

4. Request New Matches

  • If a breeder remains unresponsive, you can reach out to TellTail's support team to report the issue: hello@telltail.com
  • Updating your preferences (breed, timing, budget) can also improve your results.


Key Takeaway

If a breeder doesn’t respond, be patient, follow up politely, and then request new matches. TellTail ensures you always have opportunities to connect with other responsible, Certified Breeders.