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How do I contact my matches on TellTail?

Contact your TellTail matches by email or phone — keep it polite, simple, and respectful to start the relationship on the right foot.

Overview

When you’re matched with a Certified Breeder, you’ll receive their contact details so you can reach out directly. Using email, phone, or messaging, you can introduce yourself, share what you’re looking for, and start building a relationship with the breeder.

💡 Tip for Safe Communication

Always contact breeders using the email or phone number listed on their TellTail Certified Breeder Profile. Do not communicate through unverified channels (like random social media accounts or alternate emails) — this ensures you’re speaking directly with the verified breeder you were matched with.


Best Ways to Contact Breeders

1. Email (Recommended)

  • Start with a polite, short introduction.
  • Share the breed you’re interested in, your timeline, and any key preferences.
  • Email is the most professional and comfortable first contact for many breeders.

2. Phone

  • Some breeders appreciate phone calls or texts, but not everyone is comfortable with this.
  • If texting, keep your message brief and respectful.
  • Avoid sending late-night or overly frequent messages.

3. Messaging Tips

  • Always introduce yourself by name.
  • Mention that you were matched on TellTail.
  • Ask one or two simple questions to open the conversation.

Politeness Matters

  • You’re not required to engage in conversation with every breeder you match with, but it’s courteous to let them know if you’re not interested in having a conversation with them.
  • A simple, polite message helps breeders focus on families who are still actively searching.

If you do not wish to engage in conversation with a breeder who has reached out to you, politely let them know you're no longer interested in a puppy from their program. Responsible breeders would prefer to hear this from you than nothing at all.


Key Takeaway

Use email, phone, or messaging to introduce yourself to breeders you’re matched with. Keep communication polite, clear, and respectful — it’s the first step toward building a trusted relationship and finding the right puppy for your family.